TENANTS PERMITTED PAYMENTS
Before the tenancy starts:
Holding Deposit: one week’s rent, payable on the Landlord agreeing to the proposed letting and commencement date, subject to references. Once the holding deposit is received in cleared funds the property will be withdrawn from the market for fifteen days (eleven working days). If the Tenant provides false or misleading information, fails a reference or right to rent check, or withdraws from renting the property the holding deposit will be retained by the Agent. If the landlord withdraws the deposit will be refunded.
Deposit: equivalent to five weeks’ rent for any contingencies arising out of the Tenancy in respect of dilapidations and any other outstanding charges. The deposit will be held by The Deposit Protection Service for the duration of the Tenancy. The Tenant is not entitled to any interest accrued on their deposit whilst it is held by the Deposit Protection Service.
First month’s rent in advance. The rent to be paid by monthly standing order.
During the Tenancy:
Payment of interest for the late payment of rent at a rate of 3% above the Bank of England base rate where the rent has been outstanding for 14 days or more for each day the payment is outstanding (from the date set out in the tenancy agreement).
Payment of £50 for any changes to the terms of the tenancy agreement when requested by the Tenant and agreed by the Landlord.
Payment for the reasonably incurred costs for the loss of keys/security devices.
Payment of any unpaid rent or other reasonable costs associated with the early termination of the tenancy if requested by the Tenant.
During the Tenancy (payable to the provider) if permitted by the Tenancy Agreement and applicable:
Utilities: gas, electricity, water;
Council Tax; Telephone and broadband; Installation of cable/ satellite; Television licence.
Other permitted payments:
Any other permitted payment, not included above, under the relevant legislation including contractual damages.
Martin & Pole is a member of the Royal Institution of Chartered Surveyors, which includes a client money protection scheme and also a member of the Property Ombudsman redress scheme.
Lettings Property Maintenance Information
If Martin & Pole manage the property on behalf of the Landlord and you have any maintenance queries please contact the following during our office hours of Monday-Friday 9am-5pm:
For all general maintenance please contact:
Wokingham Office - Louise Preston 0118 214 6122 / 0118 9780777 firstname.lastname@example.org
Earley Office - Katherine White 0118 926 4422 email@example.com
Lettings Emergency Information
IF YOU SMELL GAS OR BELIEVE YOU HAVE A LEAK CALL THE NATIONAL EMERGENCY LINE: 0800 111 999
If you have an emergency outside of our office hours of Monday-Friday 9am-5pm or during Christmas and Easter please contact one of the following:
PLUMBING AND CENTRAL HEATING EMERGENCY
- Watt Heating and Plumbing 07818421185 firstname.lastname@example.org
If the property has a Homecare Agreement please call:
- British Gas Homecare Cover 0333 202 9668
If a contractor is called out and it is later dicovered that the property has a Homecare Agreement you may be liable for the contractor’s invoice.
- Power cut and emergency help line for UK power distributors 0800 316 3105
- PJC Electrical Services Ltd 0118 909 9377
- TGW Electrical 07495306743 email@example.com
If the property is covered by a Homecare Agreement which includes Electrical cover you should contact them in the first instance.
WATER MAINS EMERGENCY
- Thames Water 0800 316 9800
- South East Water 0333 000 3330
- Lanes Mains 07914117553 firstname.lastname@example.org
- Rodwell Plumbing and Drainage 0800 521 332 or 0118 9639164 email@example.com
- ASAP Locksmiths 01189268641 07947 023271 firstname.lastname@example.org
N.B You will be liable for all costs associated with a ‘CALL OUT’ unless it is a genuine emergency, which cannot be dealt with during our opening hours.